Unique Functionality

PSA – Pre-Scheduled Appointments

Necessary Equipment and Supplies

·         Postcards

·         Business Card with Appointment Language on Back

·         Printer

·         ServiceShop Postcard Template

PSA – Pre-Scheduled Appointments

The auto repair industry has raised quality levels over the past 3 decades to the point where now the ordinary shop is doing more maintenance than repairs. Now is the time to organize your shop to maximize your repeat customer count.

Object – Schedule the next appointment as they leave the shop today.

First thing to do is change the “Service Due Title” to “Your Next Appointment:” in ServiceShop.

As the customer picks up his vehicle you ask him/her if Wednesday (someday months in the future) is a good day to bring the car back for the scheduled service and get their agreement.

Open the schedule and record the appointment for Wednesday.

During the week before the appointment you send out postcards reminding the customer of the upcoming appointment.

On Tuesday you print the Service Due Report for Wednesday and call the customer reminding them of the appointment tomorrow.

When the car comes in you delete the appointment.

During the next week when you are printing your weekly letters, send a letter to every appointment still in the book for last week. This is the “You missed your Appointment” letter.

Maintain the car and use Service Templates as much as possible. This will allow you to automatically reschedule for the next Service. If any additional Services are required, manually add them now.

Repeat this everyday and week.