Unique Functionality

Fully Customizable Output - New in 2.0
Every report and document in Service 2.0 has been build with Crystal Reports XI and are included with the product. This allows anyone to use Crystal Reports to completely modify the output to fit their specific needs. Change the colors, the layout, add new graphical elements such as logos and photography, add charts, or change the actual database fields. The options are limited only by your imagination.

Multiple Locations  - New in 2.0
Service 2.0 supports multiple locations with separate physical inventories. Each location may also have multiple divisions within that location for even more detailed performance tracking. Inventory may be transferred from one location to another view a Transfer Order, giving you a full audit train of parts movement.

Purchase Queue  - New in 2.0
In most management systems inventory is handled in one of three ways; you must have it in stock before you can sell it, the system allows you to "sell into the negative", or it simply doesn't track inventory at all. Service 2.0 took a unique approach to the inventory question and developed the Purchase Queue. It allows you to put any part in the system onto an invoice even if it isn't in stock, but rather than setting your inventory quantities to a negative number (which creates erroneous inventory values) it places the quantity you added into a queue that can be processed later.

Plug-in Support  - New in 2.0
Our new plug-in system for Service 2.0 allows you to add new functionality to the system by simply installing special Plug-Ins. There are a number of plug-ins available from GenesisFour to add support for things like MSN Instant Messenger, Windows Media Player, Google, Microsoft Office, QuickBooks, and Microsoft MapPoint. And GenesisFour is publishing the complete API for our plug-in system, allowing any 3rd party to develop their own plug-ins. This flexibility is unparalleled in our industry.

Time Management
GenesisFour was the first to introduce integrated time management into a service management system. Our initial system was based on the dealership-style time cards, often referred to as the “flag” system. This tried and true method of tracking actual job time has its roots in the new car dealerships because they needed to report precise, actual job times to their manufacturers for the purpose of validating warranty claims. Over the years we have enhanced our system to support different time management disciplines from tracking time on each work order to tracking time on each individual labor operation (we even handle both flat rate and hourly technicians on the same labor operation seamlessly). Time management is the cornerstone of GenesisFour's design because it is so important to the profitability of any business; without it you will never know how profitable (or unprofitable) your invoices really are.

Quality Document Output
Our output is unlike anything you have seen before, and more importantly, unlike anything your customers have ever seen before. Studies have shown that customer satisfaction is as much tied to the quality of your appearance as it is to the quality of your work; and our output is designed to give you that quality of appearance.  Our clients consistently tell us that their customers comment on the readability of their invoices. And many say that since installing Service 2.0 the number of repeat customers and average total invoice significantly increased. 

Labor Line Association
One of the most cumbersome tasks a service manager is faced with is figuring out the profitability of any given job. Our answer to this problem is by using "Labor Line Association" to fundamentally link each labor line with its own collection of parts, fees, and sublets; giving you a very accurate job costing tool. And by using our time management system you can even track the productivity and efficiency of your technicians on each operation. No system goes further in protecting the productivity and profitability of your business.

Unlimited Length Labor Descriptions
Service 2.0 allows you to give detailed descriptions of the work being done. This helps your technicians better understand what needs to be done, assists in better allocating work to the proper technician, and - most importantly - eliminates the need to explain each job to the customer before they authorize the work. And it is more than just a large text area, it is a miniature word processor with full font control, color support, paragraph formatting, and spell check!

Menu Pricing
With Menu Pricing you can specify exactly which aspects of a job are printed on the estimate and invoice - show a job with parts but no prices, or hide all the parts and just show a single price per job. You can also control the level of detail appearing in estimate and invoice totals. Menu pricing can be enabled on a per job, estimate, invoice, or profit center basis.

Source Tracking
Source Tracking allows you to track, and report on, all sources of new and repeat business. It tracks the source of the customer and the source of the actual job separately. This allows you to see both what brought the customer to you and what caused them to return for more work down the road. And unlike most source tracking systems that limit you to only a few pre-defined choices, Service 2.0 supports an unlimited number of sources - including customer referrals that require no pre-configuration on your part. Eliminate wasted advertising money and direct your resources to those that actually produce results.

File Attachments
In a manner similar to how a file may be attached to an email, Service 2.0 can attach any file to any customer, document, or part in inventory. You can attach as many files as you like. This powerful feature gives you the ability to keep track of items produced by other packages right in your management package. Attach output files from alignment machines, scan tools, pictures of the failed components to show the customer, schematics, installation instructions, or anything else you can think of.