• Detailed customer information
• Search for customers by any field
• Self-maintains customer status
• User-definable fields
• Instant email to customer
• Instant map lookup
• National Postal Code database
• Full Make/Model database
• Multiple tax configurations
• Labor rate by customer
• Multiple price levels per customer
• Customer and vehicle notes
• File attachment support

Parts Inventory

• Extensive physical inventory capability
• Cost up or list down margin control
• Fractional on-hand quantities (can be turned on or off by part number)
• Search on both part number and description
• Ability to automatically sell one or more fees with a part.
• Weight
• List Price Bump
• Matrix pricing
• Added field for Brand
• File attachment support
• Robust Purchase Queue System
• Support for multiple locations / inventories with unique bin locations, quantities, stocking levels and re-order points
• Supports taking of physical inventory via detailed reports and data entry windows.
• Includes reporting for stock orders, overstock items, cross-referenced parts, and inventory pad.
• Support for Alternate Part Numbers

Service History

• Viewable in two different modes - select from chronological list, use  VCR buttons
• View entire service history for each vehicle for each customer
• View every aspect of every service invoice ever done from within the service editor screen
• View entire service invoice exactly as it would be printed in Print Preview mode
• Bring up Totals Box and evaluate profitability of every service invoice ever done

Accounts Receivable

• Fully integrated A/R
• Single & Batch Statements
• Per-Invoice Payment Tracking
• A/R Balance Report
• A/R Aging Report

Document Template

• Predefined jobs
• Identical structure to normal labor operations (labor, parts, fees, items, and sublets)
• Can be associated with one or more specific years, makes, models
• Can be imported onto any document
• Quickly convert any labor operation into a template

Schedule

• Comprehensive work scheduling system
• Unlimited number of schedules
• Books work based on available shop time
• Tracks waiting customers
• Tracks loaner vehicles
• Includes schedule reports

Counter Part Sales*

• Adds support for Counter Part Invoices (part only invoices for use standard POS scenarios such as part stores)

Contacts Journal

• Complete contact tracking for all customers and prospects
• Alerts for follow-ups
• Unlimited length descriptions for each contact

Phone Book

• Electronic phone book for storing miscellaneous number and information
• Supports name, phone number, and unlimited length note fields
• Fully searchable

• Labor line association
• Re-order labor lines
• Font, color, and formatting controls
• Spell checker
• Print preview
• Portrait & landscape printing
• Configure color of header font and background on all customer documents
• Incorporate your own logo or other graphic at top and bottom on all customer documents
• Dedicated field for customer purchase order on service order
• Dedicated Hat/Key Tag number field for every ticket
• Mileage in and mileage out
• File attachment support

Reporting

• Sales Reports
• Customer Spending Report
• Cash Out Report
• All reports based on Crystal Reports
• All reports editable with Crystal Reports 10

Multiple Divisions

• Unlimited number of divisions (profit centers)
• Tracks and reports divisional and combined gross profit

Cash Register

• Complete cash management and cash out functionality
• Exports daily transactions to accounting system
• Petty Cash
• Miscellaneous Income
• Miscellaneous Spending

Vendor Management

• Complete Vendor desktop
• Purchase Orders
• Purchase history
• Vendor Returns

Integrate Time Management

• Technician Time Clock
• Fully integrated with service desk
• Daily Time In/Out
• Tracks time on each invoice
• Optional can support tracking time on each labor operation
• Complete performance and productivity reporting
• Complete time card audit trail
• Status of each technician
• Supports non-invoice time (called W-Time)
• Ease to learn, efficient to use
• Complete job costing on each invoice (and optionally each labor operation)

Labor Categories

• Can be assigned to any labor line (include lines on templates)
• Optionally controls labor rate for the assigned line
• Includes reporting on sales history by labor category

Customer Source Tracking

• Tracks sources of all prospects, customers, and sales
• Organized into separate "Source Groups"
• Unlimited number of pre-defined sources
• Supports customer records for use in customer referrals
• Includes reporting on activity for each source by customer or sales history

Mailing & Marketing

• Adds complete customer mailing and sorting capability
• Interfaces with Microsoft Word to provide automated mail merges and letter templates
• Supports exporting to a comma-delimited file
• Filterable by customer status
• Includes pre-defined queries for "Long Lost", "Recommended Repairs", "Service Due", and "Follow-up" letters
• Includes innovative query-builder for custom mailings
• Supports long or short Recommended Repair descriptions
• Supports emailing and/or printing of letters