GenesisFour SuperShop

At GenesisFour we have the privilege of being in regular contact with hundreds of service facilities all over the United States. We are initiating the "SuperShop" section on our website where we showcase a service facility we believe to be particularly outstanding. Gurney's Automotive is a shining example of an independently-owned repair business that embraces a unique, personalized approach to vehicle repair.  Here is Bill's story:

Four years ago Bill Gurney needed to expand. He had an extremely profitable repair shop in Nashua, New Hampshire, which he credits at least in part to his intense, highly-focused use of his GenesisFour shop management system. Negotiations to purchase his existing property fell through, and he wound up buying and building from scratch at another property nearby.

The new shop is truly a show-stopper. Over his many years in the repair business, Bill had come across just about every conceivable good idea, and he implemented just about all of them. When it comes to innovative thinking with regard to repair shop design and layout, he didn't miss a trick.

The waiting room has fresh Green Mountain coffee, bowls of fresh fruit, a TV, an enclosed, fully-equipped playroom, and a separate WI-FI hotspot workspace complete with counters for his customers' laptops. The custom-built, angled service desks have built in flat panel displays. Each advisor has a cash drawer. The wall behind the advisors has built in shelves for service orders in progress and 20 feet of framed certifications of the staff. A red lamp in the shop can be illuminated from behind the service counter to tell the shop manager a new job has arrived and the customer is waiting. There are separate rest rooms by gender. The Ladies room has a baby changing table. There is a beautiful night-drop box built into the entranceway. The shop had 10 bays for his 10 technicians, each with their own workstation running Service2000. The overhead lubrication system can be reached from every bay. There is a 3-man, motion-activated wash basin in the shop.  There is a gorgeous, full-finished technician lunchroom. There are beautifully-finished management and owners offices on the second floor. An IT office upstairs is dedicated to computer assembly and testing. The parts department layout is unbeatable.  Fluids are stored in a separate room in the rear, which is lower than shop floor grade in case of a leak. The shop has the best flagpole in all of New Hampshire. Need we say more? Have a look for yourself.

Bill enjoys talking to other shop owners (especially GenesisFour enthusiasts). If you would like to speak to him about anything he's done at his shop, or about how he uses Service2000, his contact information can be found at www.gurneys.net.